Shipping policy

Last updated: September 27, 2026

Where orders ship from

Orders are fulfilled by Zhongshan Fuluosi Lighting Co., Ltd. from Zhongshan, Guangdong, China.

Shipping destinations and price

Free standard shipping applies to every order delivered to the contiguous 48 U.S. states, including oversized and wholesale orders. There is no minimum order value. Optional express service, where available, is shown separately at checkout. Contact support@tavilume.com before ordering if the destination is Alaska, Hawaii, a U.S. territory or outside our published service area.

Processing and dispatch

Standard orders dispatch within 7 calendar days of order confirmation, after payment and any required verification are complete. We will contact you if an unexpected production or verification issue affects dispatch.

Transit and estimated delivery

Standard transit is estimated at 14–21 calendar days after dispatch. The estimated total time from order confirmation to delivery is about 21–28 calendar days. These are estimates rather than guaranteed delivery dates; customs, carrier disruption, severe weather or an inaccessible destination may cause delay.

Duties and taxes

Tavilume covers export and import customs clearance, import duties and import taxes; no additional import charge is due at delivery. Any applicable U.S. sales tax is shown at checkout according to the order and destination.

Doorstep and freight delivery

Standard parcels are delivered to your doorstep. Orders identified as Oversized/Freight, particularly oversized wholesale orders, may be delivered curbside; the delivery method will be disclosed before purchase.

Tracking and delivery

Tracking is provided after dispatch. Track your order on 17TRACK using your tracking number. For tracking assistance, email support@tavilume.com and include your order number. Updates may take several business days to appear while a shipment transfers between carriers. The customer is responsible for providing a complete deliverable address and monitoring tracking. Contact us promptly if tracking shows a delivery problem.

Large and project orders

Custom, wholesale and project orders may have a different lead time confirmed in writing before purchase. Free standard shipping and Tavilume-paid export/import clearance, import duties and import taxes still apply to these orders within the contiguous 48 U.S. states.